Procedures | Confidentiality
Parent records do not value the same privilege of confidentiality as with attorneys. The WSVC is not mandated by HIPAA and records of interactions between parents and staff are not kept confidential. Whenever possible, the Center will otherwise make all reasonable efforts to keep records confidential, and will refuse to release information without the consent of the parent.
Parents should be aware that records are created, maintained and are available as follows:
Each parent has a file, which contains personal information including residential, employment, and financial information. Additionally, each parent has a phone log, containing a detailed list of pertinent conversations between staff and that parent.
To obtain a copy of this information, the Center must receive a court order
Observation reports are an objective account for what takes place before, during, and after supervised visits. These reports include types of activities, conversations, and descriptions of behaviors that occurred.
To obtain a copy of this report, the Center must receive a court order, except when requested by Court Appointed Special Advocates (CASA).
Incident reports are completed when a parent does not adhere to the court order pertaining to visitation or the Center’s rules. Copies of the incident report will be sent to all parties to the case including both parents, CASA, attorneys, the referring agency, and may be sent to parole/probation officers and/or other providers as necessary. Parents should be aware of mandatory reporting laws for child abuse and neglect, which supersedes any policies at the Center. There will be no exception to these policies.
The Center will not be the site for court-ordered assessment. A qualified and trained professional can better serve this function.